Enhancing employee productivity through effective conflict management in Transmission Company of Nigeria

Abstract

This study investigated the impact of conflict management on employees’ productivity in a public sector organisation, a case of Transmission Company of Nigeria (TCN). This study adopted the survey research design. A total of 100 respondents were selected for the study using stratified sampling technique. Questionnaire was used to collect primary data. Data collected were analysed using descriptive statistics. Hypotheses were tested through regression analysis and correlation coefficient. The findings revealed that effective conflict management enhance   employee’s   performance   in    an    organisation    and    that organisation’s   conflict management   system   influences   employee   performance in the organisation. It was recommended that organisation should embark on training and retraining of its employees in area of conflict management so as to create a conductive working environment   for   the employees and that there should be efficient and effective communication between and among all categories of the employees in the organisation. This will reduce conflicting situations in the organisation.